Return & Exchange Policy

Effective Date: October 2025

At Mega Fashion Studio, we want you to love your purchase! Please read our policy carefully before placing an order.

Policy Overview

• Exchanges Allowed – We offer exchanges for defective, damaged, or wrong items only
• No Returns or Refunds – We do not accept returns or provide refunds
• Exchange Period: 7 days from delivery date
• Video Recording Required – Mandatory for all defect claims

Exchange Policy

We Accept Exchanges ONLY for:

1. Damaged Products – Items damaged during shipping
2. Wrong Product Delivered – If you received a different item than ordered

We DO NOT Accept Exchanges for:

Size issues (please check size chart before ordering) Color variation (slight differences may occur due to screen settings) Change of mind Style preferences Fabric feel (unstitched suits)

MANDATORY: Video Recording Requirement

Why Video Recording is Required:

To protect both you and us from fraud, we require unboxing video evidence for all exchange requests related to defects or damage.

How to Record an Unboxing Video:

Step-by-Step Instructions:

1. Start Recording BEFORE Opening – Begin recording before you open the package
2. Show Package Condition – Record all sides of the sealed package
3. Show Shipping Label – Clearly show order number and shipping label
4. Open Package Slowly – Keep camera recording while opening
5. Show Product Clearly – Display the product from all angles
6. Zoom into Defect – If there’s a defect, zoom in and show it clearly
7. Keep Recording Until End – Don’t stop recording until fully unpacked

Important:

• Video must be continuous (no cuts or edits)
• Video must be clear and well-lit
• All labels, tags, and packaging must be visible
• Record in horizontal/landscape mode for better clarity

Claims Without Video Will Be REJECTED

How to Request an Exchange

Step 1: Contact Us Within 7 Days

Email us at: [support@megafashionstudio.com] (replace with your actual email) WhatsApp: [Your WhatsApp Number]

Include:

• Order Number
• Product Name
• Reason for Exchange
• Unboxing Video (upload to Google Drive/Dropbox and share link)
• Clear photos of the defect/damage

Step 2: Wait for Approval

Our team will review your request within 2-3 business days.

If Approved:

• We’ll send you a replacement product
• You must return the original product

If Rejected:

• We’ll explain the reason
• No exchange will be processed

Step 3: Return the Product

Once approved:

• Pack the product securely in original packaging
• Keep all tags, labels, and accessories intact
• We’ll provide return pickup details or shipping address

Return Address: [Your Return Address Here]

Exchange Timeline

Conditions for Exchange

The product must be:

• Unused and unworn
• In original packaging
• With all tags and labels attached
• In the same condition as received
• Accompanied by an unboxing video

Products that are worn, washed, altered, or damaged by the customer will NOT be accepted.

Non-Exchangeable Items

The following items CANNOT be exchanged under any circumstances:

• Products on Sale/Clearance (Final Sale)
• Customized or Made-to-Order products
• Products purchased from third-party sellers
• Products without proof of purchase
• Products without an unboxing video (for defect claims)

Contact Us

For any questions or exchange requests, please contact us:

Email: support@megafashionstudio.com WhatsApp: +91-7619040146 Phone: +91-7619040146 Working Hours: Monday – Saturday, 10 AM – 7 PM IST

Legal Terms

1. This policy is subject to change without prior notice
2. Final decision on exchanges rests with Mega Fashion Studio
3. Fraudulent claims will result in order cancellation and blacklisting
4. This policy is governed by Indian laws